At Symbridge, our dedicated and knowledgeable support team is standing by 24 hours a day, 7 days a week. Our “private banking” approach to service lets us respond to each customer concern with personalized, actionable support that’ll get you back on the market in no time.

And with comprehensive onboarding, ongoing success resources, and a wide variety of support mediums, you can rest easy knowing you have everything you need to thrive on our platform.

3 Pillars of
Support

Your success on our digital asset exchange is our top priority. That’s why we’ve built a 3-pillar support system that’s designed to give you and your team every possible competitive advantage while using Symbridge.

When you partner with us, you’ll get Comprehensive Onboarding, Ongoing Success Resources, and 24/7 Human Support.

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Comprehensive Onboarding

The foundation of any successful endeavor is preparation: understanding the environment, mastery of the tools at your disposal, and formation of a clear, tactical strategy. The same is true in commerce.

To ensure your success on Symbridge, we’ve developed a comprehensive onboarding program for each of our clients. Through a series of personally tailored calls and in-depth training sessions, our team will show you exactly what it takes to use our platform most effectively so you can hit the ground running.

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Ongoing Success Resources

Wondering how to connect your organization’s aggregator to our exchange? Looking for in-depth information on how to make an advanced order or navigate our API? Want to expand your portfolio but unsure of where to start?

We’ve got you covered.

Our ongoing success team is standing by to help you get the absolute most out of what our platform has to offer. Reach out, get the answers you’re looking for, and get back to trading—it’s that easy.

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24/7 Human Support

There’s always a place for bots. And some of the time, they can actually be helpful. But when questions are complicated and nuanced, an algorithm with a personality just doesn’t cut it.

Our dedicated U.S. based (and 100% human) support team is available 24/7 to help you tackle any problem you may encounter. And with a number of different ways you can reach out (email, social, live-chat, or phone), you can rest easy knowing if you have a problem, we’ll be around to fix it.

Simply put, we’ve always got your back.